Usaid Bin Shafqat

resume.

software engineer at Microsoft AI, working on Copilot. born and raised in Islamabad, Pakistan.

experience

  1. may 2023
    ↓
    present

    software engineer @ Copilot · Microsoft

    now working on generative UI for Copilot. previously: Copilot Search, and an internal GenAI Copilot for leadership.

    • currently designing and shipping generative UI experiences in Copilot.
    • shipped Search Mode in Copilot — prompting and infrastructure for Copilot Search; implemented Navigation Cards to unite Bing and Copilot internet-search capabilities.
    • designed and implemented the backend and prompting for KYC Copilot, deployed to 100k+ MCAPS and field agents — frequent usage from leadership including Satya N. and Rajesh J. one of the first purpose-built M365 Copilot agents on the Teams Store.
    • spearheaded a GenAI-powered Copilot for 10k+ internal customers and leadership teams, surfacing 100+ real-time metrics across 50+ Microsoft products via a network of LLMs with RAG.
    • evaluated across 1k+ tests; fine-tuned (+18% accuracy, −5s latency), prompt-engineered and deployed a chain of LLMs including GPT-4, Mistral, and Llama. +32% accuracy gain over baseline.
    • redesigned chatbot response cards based on user feedback; satisfaction climbed past 90%.
    • wrote Python automation scripts that eliminated repetitive org tasks, saving 15+ dev hours/week.
    • collaborated with partner-level architects, PMs, data analysts, and ML scientists on requirements and design.

  2. jun 2022
    ↓
    sep 2022

    software engineer intern · Microsoft

    shipped features and led a Fluent UI migration on an internal data platform.

    • designed, implemented, and launched new features (including autosave) on an internal data web app — React, Redux, TypeScript.
    • led the migration to Fluent UI: secured buy-in from senior engineers and PMs, then drove rollout to production with the broader team.

  3. jul 2021
    ↓
    sep 2022

    product manager + software engineer · kaglet

    designed and built a campus events app for Kalamazoo College students returning to in-person residential life.

    • React + Firebase web app for hosting and discovering small-scale meetups.
    • led a 3-person student team through implementation and a marketing rollout.

  4. mar 2021
    ↓
    mar 2023

    teaching assistant · Kalamazoo College

    supported students in the Data Structures course.

    • graded assignments and ran online office hours for the Data Structures class.

  5. sep 2019
    ↓
    mar 2023

    student technology consultant · Kalamazoo College

    front-line IT support across the Kalamazoo College campus.

    • diagnosed wireless, OS, and driver issues for the 1,400+ student body.
    • set up and maintained 30+ lab computers and 10+ printer clusters.

skills

languages

PythonTypeScriptJavaJavaScriptSwift

frameworks & tools

ReactReduxVue.jsFirebaseNodeGitXcodeAndroid Studio

education

  • 2023

    Kalamazoo College — B.A. in Computer Science and Economics

    cum laude · major GPA: 3.86

    coursework: Data Structures, Algorithms, Computer Organization, Discrete Math, Statistics, Micro & Macro Econ.

awards

  • merit scholarships (80–100%): Kalamazoo College, Explo @ Yale, Oxford Royale Academy, high school.

volunteering

  • Birthright Taxila — co-founded and led a peer nonprofit running evening tuition at a severely underfunded local government school in Pakistan; taught the CS First by Google course using Scratch.